veena sharma

I’m an information technology professional who blends technical support, software testing, project coordination, and data analysis to improve operational efficiency. I’m known for troubleshooting issues quickly, organizing documentation, and using insights to drive measurable improvements.

Since 2021, as a Remote Operations & Client Support Specialist, I’ve managed client relationships and overseen project documentation for remote engagements. I support business development activities for remote projects, ensuring timely delivery and high-quality outcomes through strong communication and problem-solving.

Earlier, as a Technical Support Engineer at NewRock Technologies, I supported software testing activities and troubleshot customer issues. I also prepared project reports, coordinated teams, tracked progress, and trained users on product features and functionality.

My quality foundation comes from building and managing test cases for manual, functional, and regression testing as a Quality Executive. I’ve led deployments, conducted user training, and resolved client issues, supported by certifications including Google Data Analytics and SQL for Data Science, plus Deep Learning with Generative AI.