I’m looking for a remote role where I can use my experience in customer success, digital strategy, and operations while continuing to grow. I enjoy solving problems, improving processes, organizing workflows, and bringing ideas to life. I value a supportive team, ownership of my work, and projects where I can make a meaningful impact.
Looking for a job
Betinna Preyer
@betinnapreyer
Account Supervisor at Zirtual, improving service across 47 client accounts and strengthening client-contractor relationships.
United StatesWhat I'm looking for
At Zirtual, I improved service across 47 client accounts by resolving issues and coaching contractors. I also updated SOPs and coordinated client-contractor kickoffs to support consistent service and onboarding.
At Crisp Thinking, A Kroll Business, I mitigated 1,500+ digital threats through proactive monitoring and escalation. Across customer success and AI training roles, I improved workflows, translated user issues into team feedback, and supported stronger quality and reporting.
Experience
Work history, roles, and key accomplishments
Current
Improved AI accuracy by 30% through model evaluation and structured quality feedback. Reduced system errors by 40% through root-cause analysis and quality testing.
Improved service across 47 accounts by proactively resolving issues and coaching contractors. Protected at-risk accounts by resolving client-contractor issues through follow-ups within two weeks.
Improved sales handoffs by qualifying prospects on budget, needs, and service fit. Streamlined prospect follow-up by managing communications and next steps in HubSpot.
AD
Senior Customer Success Manager
Adams Davy
Aug 2024 - Nov 2025 (1 year 3 months)
Increased operational efficiency by 30% by improving client and internal workflows. Increased client response rates by 20% through targeted engagement strategies.
Client Reputation Analyst
Crisp Thinking, A Kroll Business
Nov 2020 - Mar 2024 (3 years 4 months)
Mitigated 1,500+ digital threats through proactive risk monitoring and escalation. Maintained 100% brand compliance through continuous monitoring and intervention.
AD
Assistant Customer Success Manager
Adams Davy
Dec 2017 - May 2019 (1 year 5 months)
Increased client engagement by 10% through a six-month re-engagement campaign. Reduced administrative overhead by 15% through contact-list cleanup and optimization.
TG
Customer Success Team Lead
The Marker Group
Sep 2011 - Oct 2017 (6 years 1 month)
Improved scheduling efficiency by 25% by optimizing workflows across a 20-person team. Reduced internal escalations by 30% through weekly issue-resolution training.
Education
Degrees, certifications, and relevant coursework
MR
Master of Public Relations
Master, Public Relations
Master's degree in Public Relations.
BS
Bachelor of Mass Communications & Media Studies
Bachelor, Mass Communications & Media Studies
Bachelor's degree in Mass Communications and Media Studies.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
90k+ USD
Job categories
Skills
Community ManagementCustomer SuccessStakeholder EngagementTrust and SafetyCustomer Relationship ManagementEscalation ManagementClient and Contractor OnboardingProcess ImprovementSOP Creation and DocumentationTraining and coachingKPI TrackingChurn TrackingResearch And ReportingProject CoordinationModel Evaluation
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