BMbeth macharia
@bethmacharia
Dedicated professional with experience in debt collection and customer service.
KenyaWhat I'm looking for
I am a dedicated and goal-oriented professional with over 1.3 years of experience in debt collection at Sun King Company, complemented by a background in customer service within the animal feed industry. My expertise lies in client communication, conflict resolution, and product education, which I have honed through my roles in both debt recovery and customer care.
At Sun King Company, I successfully contacted clients to remind them of overdue payments and supported them with repayment plans. I took pride in educating customers about new products and promotions while consistently meeting collection targets. My previous experience as a Customer Care Representative allowed me to handle client inquiries effectively, contributing to customer loyalty through excellent service. I am now seeking remote opportunities where I can leverage my interpersonal and problem-solving skills to deliver exceptional support and results.
Experience
Work history, roles, and key accomplishments
Debt Collector
Sun King Company
Jan 2022 - Mar 2024 (2 years 2 months)
Contacted clients to remind them of overdue payments and supported them with repayment plans. Educated customers about new company products and promotions, assisting them in purchasing additional products and upgrading existing ones. Consistently met collection targets while maintaining detailed client records and a professional, empathetic approach.
Customer Care Representative
Animal Feed Company
Jan 2017 - Dec 2021 (4 years 11 months)
Handled client inquiries and provided timely solutions to product-related concerns, assisting customers with order placement and after-sales support. Recorded and updated customer information in the database. Contributed to building customer loyalty through excellent service.
Education
Degrees, certifications, and relevant coursework
Utalii College
Diploma, Hospitality and Tourism Management
Completed a Diploma program in Hospitality and Tourism Management. Gained foundational knowledge and practical skills relevant to the hospitality industry.
ST Gabriel Mission School
Kenya Certificate of Secondary Education, Secondary Education
Obtained the Kenya Certificate of Secondary Education (KCSE). Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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