Open to opportunities

beth macharia

@bethmacharia

Message

Dedicated professional with experience in debt collection and customer service.

Kenya

Message

What I'm looking for

I am looking for remote opportunities in customer service or debt recovery that allow me to utilize my skills in communication and problem-solving.

I am a dedicated and goal-oriented professional with over 1.3 years of experience in debt collection at Sun King Company, complemented by a background in customer service within the animal feed industry. My expertise lies in client communication, conflict resolution, and product education, which I have honed through my roles in both debt recovery and customer care.

At Sun King Company, I successfully contacted clients to remind them of overdue payments and supported them with repayment plans. I took pride in educating customers about new products and promotions while consistently meeting collection targets. My previous experience as a Customer Care Representative allowed me to handle client inquiries effectively, contributing to customer loyalty through excellent service. I am now seeking remote opportunities where I can leverage my interpersonal and problem-solving skills to deliver exceptional support and results.

Experience

Work history, roles, and key accomplishments

Debt Collector

Sun King Company

Jan 2022 - Mar 2024 (2 years 2 months)

Contacted clients to remind them of overdue payments and supported them with repayment plans. Educated customers about new company products and promotions, assisting them in purchasing additional products and upgrading existing ones. Consistently met collection targets while maintaining detailed client records and a professional, empathetic approach.

Debt Collection Repayment Plans Product Education CRM Conflict Resolution Client Communication

Customer Care Representative

Animal Feed Company

Jan 2017 - Dec 2021 (4 years 11 months)

Handled client inquiries and provided timely solutions to product-related concerns, assisting customers with order placement and after-sales support. Recorded and updated customer information in the database. Contributed to building customer loyalty through excellent service.

Customer Service Client Inquiries Database Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Utalii College

Diploma, Hospitality and Tourism Management

Completed a Diploma program in Hospitality and Tourism Management. Gained foundational knowledge and practical skills relevant to the hospitality industry.