BETHLEHEM BEYENE
@bethlehembeyene
Price analyst and airline service specialist driving network revenue using ATPCO and market analysis.
EthiopiaWhat I'm looking for
I’ve spent 8+ years at Ethiopian Airlines, moving from customer service roles into Senior II Marketing Officer (price analyst). On the operation desk (back office), I handled amendments, cancellations, schedule changes, refunds/vouchers, and special requests like medical travelers.
As a price analyst, I manage group requests on timelines and work in the ATPCO system, including baggage and fare filing across different passenger types. I evaluate market trends and competitor behavior, then recommend actions to drive network revenue daily using data from sources like ITA Matrix and fare manager futures.
I also analyze passenger demand at market/flight level, coordinate with stations on revenue targets, and review online, interline, and fare proposals from sales offices for approval, disapproval, or negotiation. I help develop and distribute competitive pricing products and distribution strategies, including pricing output like circulars, agreements, and website updates.
Experience
Work history, roles, and key accomplishments
Senior II Marketing Officer (Price Analyst)
Ethiopian Airlines
Oct 2022 - Present (3 years 10 months)
Handle group requests, evaluate market trends, and analyze passenger demand to drive network revenue. Proactively develop competitive pricing products and distribution strategies.
Customer Service Operation Desk Agent
Ethiopian Airlines
Oct 2021 - Oct 2022 (1 year)
Handled amendments, cancellations, schedule changes, and disruptions. Issued refunds, vouchers, and credit card verifications, and arranged new flight schedules.
JR Customer Service Agent
Ethiopian Airlines
Jan 2019 - Oct 2021 (2 years 9 months)
Provided ticketing, itinerary fare rules, and special fare calculations. Promoted frequent flyer program and handled emergency requests for multi-customers.
Customer Service Associate
Ethiopian Airlines
Jan 2017 - Dec 2018 (1 year 11 months)
Interacted with international clients, collected payments, issued itineraries and tickets, and provided flight schedule information. Resolved client requests and maintained high-level customer service.
Education
Degrees, certifications, and relevant coursework
St. Mary's University
Bachelor of Arts, Accounting and Finance
Bachelor of Arts in Accounting and Finance from St. Mary's University in 2021.
Ethiopian Airlines Aviation Academy
Training Certificate, Customer Service
Training certificate in Customer Service from Ethiopian Airlines Aviation Academy in 2017.
Madawalabu University
Bachelor of Science, Natural Resource Management
Bachelor of Science in Natural Resource Management from Madawalabu University in 2014.
Tech stack
Software and tools used professionally
Availability
Location
EthiopiaAuthorized to work in
Job categories
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