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elsa endale

@elsaendale

Customer support and operations professional at Ethiopian Airlines who supported cargo workflows, customer service, and accurate operational documentation.

Ethiopia

Message

What I'm looking for

I’m seeking a remote role in customer support, virtual assistance, administration, appointment setting, or operations support where accuracy, organization, and dependable service are valued.

At Ethiopian Airlines, I supported cargo operations and coordinated with operational teams to help maintain efficient, timely workflows. I handled cargo documentation and operational information with attention to accuracy and established procedures.

As a Senior Customer Service Agent, I responded professionally to customer inquiries and concerns, and communicated with customers and internal departments to support timely service resolution. I also supported transit operations by coordinating with airline and airport teams on time-sensitive tasks.

My work included preparing and checking operational documents and supporting aircraft loading as a Load Master, following relevant procedures. I’m fluent in English and Amharic, and familiar with Microsoft Word, Excel, PowerPoint, email, internet research, and operational computer systems.

Experience

Work history, roles, and key accomplishments

Senior Customer Service Agent

Ethiopian Airlines

Responded to customer inquiries and concerns professionally, supporting timely resolution of service issues. Coordinated with internal departments to meet service and operational needs.

Customer Service Communication Skills Problem Solving Time Management

Cargo Agent / Load Master

Ethiopian Airlines

Supported cargo operations and coordinated with operational teams to maintain efficient workflows. Handled documentation and aircraft loading activities following safety procedures.

Cargo Operations Documentation Loadmaster Safety Procedures Team Coordination Time Management

Documentation Agent

Ethiopian Airlines

Prepared, checked, and processed operational documents with attention to detail and accuracy. Coordinated documentation needs with relevant teams following established procedures.

Documentation Data Accuracy Attention To Detail Procedure Compliance

Transit Operations Agent

Ethiopian Airlines

Supported transit operations through coordination with airline and airport teams. Handled time-sensitive tasks and communicated clearly to support smooth processes.

Operations Coordination Time Management Communication Skills Teamwork