At Loom Collection company, I serve customers in person and handle phone and online inquiries. My attentive service and product knowledge helped grow sales by 15% while maintaining a 4.6/5 customer satisfaction rating.
I reduced inquiry response times from about 45 minutes to 10–15 minutes by checking messages frequently and prioritizing urgent requests. I also follow up on complaints, keep customer records, and prepare reports in Excel and Word.
At Clark cafe, I served guests, handled orders and special requests, and resolved complaints or escalated complex issues to the right team.
I build AI and automation workflows using Make, Airtable, and Gemini AI. My projects include an AI email triage system, an invoice chaser, and a real estate lead catcher.
