At Manchester's Villa Hotel, I identified scheduling gaps and took on appointment setting, coordinating calendars for a six-member executive team with zero meeting overlaps.
I also organized and confirmed staff meetings for 20 to 30 people, while providing front-line service to hotel guests and managing bar inventory and financial reconciliation.
At JBC Bakery (Junior Baking Center), I handled customer inquiries and escalations, collaborated with baking and mixing teams to address a recurring product quality issue, and supervised a daily workforce of approximately 22 staff members. My Virtual Assistant Training covered inbox management, file organization, travel planning, and remote executive support.
