Edwin Ortiz Bustos
@edwinortizbustos
Business and data analyst driving process improvements with SQL, Excel, and AWS.
Costa RicaWhat I'm looking for
I am a Business & Data Analyst who transforms operational and compliance data into actionable insights that support decision-making and process optimization in large-scale organizations. I define KPIs, perform root cause analysis, and deliver executive-ready reports using SQL, Excel, and AWS tools.
I have led cross-functional initiatives to improve data quality, standardize reporting, and drive measurable efficiency gains, while supporting compliance and audit requirements. I build and maintain KPI dashboards, conduct large-scale data validation, and manage complex escalations to reduce recurrence and improve service quality.
I actively apply developing expertise in Python, Databricks, Power BI, and Tableau to enhance analytics workflows, and I bring experience in process improvement methodologies, documentation, and multi-country risk assessment to implement scalable operational controls.
Experience
Work history, roles, and key accomplishments
Provide analytical support to Seller Support operations by defining KPIs, building dashboards, and conducting root cause analysis that improved leadership visibility and prioritized data-driven process improvements.
Conducted large-scale data validation and quality checks across HR and operational datasets, maintained compliance documentation, and managed sensitive records to support data governance.
Performed data-driven audits on regulated datasets, developed compliance dashboards and SOPs, and led multi-country risk assessment initiatives to surface high-risk trends and improve controls.
Analyzed quality and performance data to identify systemic issues, maintained KPI reports and dashboards, and recommended process improvements that increased consistency and case-handling quality.
Resolved complex account access and fraud-related cases, conducted root cause analyses to identify drivers of quality deviations, and documented best practices to improve team performance.
Education
Degrees, certifications, and relevant coursework
Universidad Fidelitas
Bachelor's degree, Data Science
Pursuing a Bachelor's degree in Data Science with expected completion in May 2025, focusing on data analysis, visualization, and analytics tools.
Universidad Politécnica Internacional
Technician in Data Analysis, Data Analysis
2024 - 2025
Completed a Technician program in Data Analysis from January 2024 to June 2025, covering practical data analysis and reporting techniques.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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