Open to opportunities

Edwin Ortiz Bustos

@edwinortizbustos

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Business and data analyst driving process improvements with SQL, Excel, and AWS.

Costa Rica

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What I'm looking for

I seek a data-driven role where I can improve processes, build actionable dashboards, partner across teams, and grow in analytics and data engineering.

I am a Business & Data Analyst who transforms operational and compliance data into actionable insights that support decision-making and process optimization in large-scale organizations. I define KPIs, perform root cause analysis, and deliver executive-ready reports using SQL, Excel, and AWS tools.

I have led cross-functional initiatives to improve data quality, standardize reporting, and drive measurable efficiency gains, while supporting compliance and audit requirements. I build and maintain KPI dashboards, conduct large-scale data validation, and manage complex escalations to reduce recurrence and improve service quality.

I actively apply developing expertise in Python, Databricks, Power BI, and Tableau to enhance analytics workflows, and I bring experience in process improvement methodologies, documentation, and multi-country risk assessment to implement scalable operational controls.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Amazon

Dec 2022 - Present (3 years 1 month)

Provide analytical support to Seller Support operations by defining KPIs, building dashboards, and conducting root cause analysis that improved leadership visibility and prioritized data-driven process improvements.

SQL Excel KPI Analysis Root Cause Analysis Dashboarding Stakeholder Management AWS

Senior Administrator

Amazon

Aug 2022 - Dec 2022 (4 months)

Conducted large-scale data validation and quality checks across HR and operational datasets, maintained compliance documentation, and managed sensitive records to support data governance.

Data Validation Data Quality Compliance Documentation Data Governance Excel Internal Controls Audit Support

Senior Compliance & Inspections Associate

Amazon

Nov 2020 - Aug 2022 (1 year 9 months)

Performed data-driven audits on regulated datasets, developed compliance dashboards and SOPs, and led multi-country risk assessment initiatives to surface high-risk trends and improve controls.

Auditing Risk Assessment Dashboarding SOP Development Data Analysis Reporting

Quality Assurance Analyst

Amazon

May 2020 - Nov 2020 (6 months)

Analyzed quality and performance data to identify systemic issues, maintained KPI reports and dashboards, and recommended process improvements that increased consistency and case-handling quality.

KPIs Root Cause Analysis Process Improvement Dashboarding Data Cleaning Excel

Customer Service Representative

Amazon

May 2019 - May 2020 (1 year)

Resolved complex account access and fraud-related cases, conducted root cause analyses to identify drivers of quality deviations, and documented best practices to improve team performance.