BMbernice mwangi
@bernicemwangi
Detail-oriented commerce student with expertise in data entry and customer service.
KenyaWhat I'm looking for
I am a Bachelor of Commerce (Procurement) student at Kenyatta University, passionate about leveraging my skills in data entry and customer service. My experience includes working as a Data Entry Clerk at Apollo Agriculture, where I accurately managed customer data and ensured high-quality service through follow-up calls. This role honed my attention to detail and ability to work efficiently in remote environments.
In addition to my academic pursuits, I have volunteered as a Counselor with Hope Worldwide Kenya, where I provided support to youths and coordinated outreach programs. My background in customer service as a Sales Agent at Pitchface Marketing has equipped me with strong communication skills and the ability to thrive in fast-paced settings. I am committed to continuous learning and professional development, as evidenced by my certifications in Cybersecurity Fundamentals and Data Entry.
Experience
Work history, roles, and key accomplishments
Data Entry Clerk
Apollo Agriculture
Dec 2023 - Apr 2024 (4 months)
As a Data Entry Clerk in the Call Center Department, I accurately entered and updated customer data using company software. I also conducted follow-up calls to gather feedback, ensuring data accuracy and providing excellent customer service.
Volunteer Counselor
Hope Worldwide Kenya
Nov 2021 - Nov 2023 (2 years)
Provided counseling services to youths and community members, enhancing overall well-being. Led and coordinated outreach programs, demonstrating strong leadership and communication skills.
Freelance Data Entry & Analyst
Remotask & Toloka
Jan 2018 - Jan 2022 (3 years 11 months)
Performed high-volume data entry tasks with a focus on accuracy and efficiency. Analyzed data sets to identify trends and provided insights for process improvement.
Sales Agent & Customer Care Representative
Pitchface Marketing Division
Jan 2019 - Apr 2019 (3 months)
Assisted customers in making informed purchasing decisions, improving satisfaction and sales. Delivered professional and efficient customer service in a fast-paced call center environment.
Education
Degrees, certifications, and relevant coursework
KUKenyatta University
Bachelor of Commerce, Procurement
2016 - 2025
ISIBM SkillsBuild
Certificate, Cybersecurity
2024 - 2024
Completed a course in Cybersecurity Fundamentals, gaining foundational knowledge in cybersecurity principles and practices.
ALX Academy
Certificate
2024 - 2024
Completed a course at ALX Academy, enhancing skills relevant to the job market.
Trickle-Up Vocational Training College
Certificate, Auto Electrical Mechanics
2021 - 2022
Ajira Digital
Certificate, Data Entry
2020 - 2020
Completed a Data Entry Certificate program, focusing on data management and entry skills.
St. Patrick's College of Professional Studies
Certificate, Basic Level Package
2015 - 2016
Mutira Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2015
Availability
Location
KenyaAuthorized to work in
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