Bernardo Silva
@bernardosilva1
I improve business operations, customer experiences, and workflows through practical leadership and automation.
What I'm looking for
At Padel VCQ, I manage the daily operations of a growing three-court club serving around 800 active members, coordinating staff, suppliers, customer issues, events and commercial decisions.
I previously founded and ran DPZ, Lda. for 13 years, growing it from a home-based activity into a business serving approximately 600 active clients. I owned sales, client relationships, production, finance, suppliers and teams, working with organisations including Lidl, Galp, Nestlé, Bayer and Europcar.
I do my best work where operations need to be organised, simplified, improved or solved, and I use AI and automation tools to reduce manual work and improve process consistency.
Experience
Work history, roles, and key accomplishments
Business Operations Manager
Padel VCQ
Jul 2022 - Present (4 years 2 months)
Manage day-to-day operations of a growing padel club, including customer service, staff coordination, supplier management, events, and commercial decisions. Introduced digital workflows and automations to reduce repetitive work and improve consistency.
Managing Director
DPZ, Lda.
Feb 2008 - Jun 2021 (13 years 4 months)
Founded and managed an advertising and visual communication business, overseeing sales, clients, operations, suppliers, production, finance, and people. Built the business from a home-based activity to serving approximately 600 active clients.
Operations Manager
Telepizza Portugal
Apr 2005 - Jan 2008 (2 years 9 months)
Managed busy stores with responsibility for people, service, stock, costs, sales targets, and daily operational performance. Managed teams of approximately 30-40 employees and handled difficult customer complaints.
Graphic Designer / Art Director
Vitamina Publicidade | Polo Criativo
May 2001 - Feb 2005 (3 years 9 months)
Started career in advertising and visual communication, combining creative project work with deadlines, client contact, and project coordination. Worked directly with clients and coordinated creative projects from briefing to delivery.
Education
Degrees, certifications, and relevant coursework
EPI - Escola Profissional de Imagem
Professional Graphic Design, Graphic Design
1997 - 2000
Completed vocational secondary education in Professional Graphic Design, equivalent to 12th grade.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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