Open to opportunities

Bernardo Silva

@bernardosilva1

Message

I improve business operations, customer experiences, and workflows through practical leadership and automation.

Portugal

Message

What I'm looking for

I'm looking for 100% remote, part-time, contract or flexible roles with companies able to hire professionals based in Portugal, where I can organise, improve and automate day-to-day operations.

At Padel VCQ, I manage the daily operations of a growing three-court club serving around 800 active members, coordinating staff, suppliers, customer issues, events and commercial decisions.

I previously founded and ran DPZ, Lda. for 13 years, growing it from a home-based activity into a business serving approximately 600 active clients. I owned sales, client relationships, production, finance, suppliers and teams, working with organisations including Lidl, Galp, Nestlé, Bayer and Europcar.

I do my best work where operations need to be organised, simplified, improved or solved, and I use AI and automation tools to reduce manual work and improve process consistency.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Manager

Current

Padel VCQ

Jul 2022 - Present (4 years 2 months)

Manage day-to-day operations of a growing padel club, including customer service, staff coordination, supplier management, events, and commercial decisions. Introduced digital workflows and automations to reduce repetitive work and improve consistency.

Business Operations Customer Success Sales Operations Process Improvement Team Coordination Supplier Management Event Planning Process Automation AI Assisted Workflows

Managing Director

DPZ, Lda.

Feb 2008 - Jun 2021 (13 years 4 months)

Founded and managed an advertising and visual communication business, overseeing sales, clients, operations, suppliers, production, finance, and people. Built the business from a home-based activity to serving approximately 600 active clients.

Business Operations Sales Operations Negotiation Project Coordination Budgeting Supplier Management Team Leadership Production Planning Customer Relationship Management

Operations Manager

Telepizza Portugal

Apr 2005 - Jan 2008 (2 years 9 months)

Managed busy stores with responsibility for people, service, stock, costs, sales targets, and daily operational performance. Managed teams of approximately 30-40 employees and handled difficult customer complaints.

Operations Management Team Management Customer Service Inventory Management Cost Control Sales Management

Graphic Designer / Art Director

Vitamina Publicidade | Polo Criativo

May 2001 - Feb 2005 (3 years 9 months)

Started career in advertising and visual communication, combining creative project work with deadlines, client contact, and project coordination. Worked directly with clients and coordinated creative projects from briefing to delivery.

Graphic Design Art Direction Client Communication Project Coordination