berlin hasaz

I am an English graduate with hands-on customer service experience across chat, phone, and email, focused on delivering empathetic solutions and accurate information to customers. I communicate confidently in written and spoken English and adapt quickly to new systems and processes.

At Accenture Thailand I work as a Trust and Safety Analyst (English speaking), handling chat support, coordinating with internal teams, and creating customer-centered solutions. I bring a customer-first mindset and experience with payments, refunds, and visitor engagement.

My internship as a Project Coordinator and Training Specialist at EdusoftX involved supporting hybrid learning projects, tracking progress for 50+ users, and developing onboarding and training materials. I have also supported social media, content creation, and administrative tasks for an events venue.

I am proficient with digital tools like Canva, CapCut, Google Docs, and MS Office, and I focus on adaptability, teamwork, and problem solving to improve client experiences and support cross-functional initiatives.