Swan Noel
@swannoel
Customer support professional who improved customer satisfaction by 20% through responsive communication.
ThailandWhat I'm looking for
In my Customer Support & Project Coordinator role, I responded to customer enquiries, followed up on requests and unresolved issues, and maintained accurate records. Responsive communication helped improve customer satisfaction by 20%.
As a Freelance Digital Assistant -NGO (Our Daily Bread), I communicated with customers, suppliers, and project stakeholders while coordinating deliveries and schedules. Better organization improved workflow efficiency by 15%.
My digital marketing and business project experience includes creating promotional materials with Canva and Meta Business Suite, and using Excel and Power BI for tracking and reporting. I also worked on a website project for manna restaurant, including its database.
Experience
Work history, roles, and key accomplishments
Customer Support & Project Coordinator
Remote
Jun 2024 - Feb 2025 (8 months)
Responded to customer enquiries and provided timely support. Improved customer satisfaction by 20% through responsive communication.
Freelance Digital Assistant
Our Daily Bread
Jan 2022 - Apr 2024 (2 years 3 months)
Communicated with customers, suppliers, and project stakeholders. Improved workflow efficiency by 15% through better organization.
Project Coordination & Marketing Intern
Unknown
Communicated with team members and external stakeholders. Supported enquiries, follow-ups, and day-to-day coordination.
Education
Degrees, certifications, and relevant coursework
Myanmar Institute of Theology
Bachelor of Business Administration, Business Administration
Grade: 3.5
Bachelor of Business Administration with a major in Innovation & Entrepreneurship. Final GPA: 3.5.
Strategy First University
NCC Higher Diploma in Computing with Management (Level 4, UK), Computing with Management
Grade: 3.7
NCC Higher Diploma in Computing with Management (Level 4, UK). Final GPA: 3.7.
Strategy First University
NCC Higher Diploma in Computing with Management (Level 5, UK), Computing with Management
Grade: 3.9
NCC Higher Diploma in Computing with Management (Level 5, UK). Final GPA: 3.9.
University of Central Lancashire
BSc (Hons) Business Computing and Information Systems, Business Computing and Information Systems
Grade: 4.0
BSc (Hons) Business Computing and Information Systems (Top Up). Final GPA: 4.0.
Tech stack
Software and tools used professionally
Availability
Location
ThailandAuthorized to work in
Salary expectations
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