Open to opportunities

bensalem ali

@bensalemali

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Bilingual Technical Support Specialist combining Apple expertise with exceptional customer service.

Ireland

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What I'm looking for

I’m looking for a Technical Specialist role in a customer-focused retail environment where I can apply my Apple expertise, mentor colleagues, and deliver excellent customer experiences.

I am a bilingual Technical Support Specialist with over seven years supporting Apple customers from Apple’s EMEA headquarters in Cork, Ireland. I specialize in troubleshooting macOS, iOS, iPadOS, iCloud, Apple ID and related hardware, consistently delivering high-quality, customer-centric support and achieving 95%+ CSAT.

I have experience in Tier 1 and Tier 2 support, mentoring new advisors, collaborating with engineers and Genius Bar teams, and receiving Top Advisor awards in 2019 and 2021. I seek to bring my deep Apple knowledge, cultural adaptability, and training experience to a retail Technical Specialist role.

Experience

Work history, roles, and key accomplishments

French AppleCare Advisor

Apple

Dec 2016 - Jun 2025 (8 years 6 months)

Delivered Tier 1 & Tier 2 technical support to French-speaking customers across EMEA, achieving 95%+ CSAT and resolving complex iCloud, Apple ID, iOS, macOS, and hardware issues; mentored new advisors and collaborated with Tier 3 and Genius Bar teams.

MacOS iOS ICloud Technical Support Troubleshooting Mentoring