bensalem ali
@bensalemali
Bilingual Technical Support Specialist combining Apple expertise with exceptional customer service.
IrelandWhat I'm looking for
I am a bilingual Technical Support Specialist with over seven years supporting Apple customers from Apple’s EMEA headquarters in Cork, Ireland. I specialize in troubleshooting macOS, iOS, iPadOS, iCloud, Apple ID and related hardware, consistently delivering high-quality, customer-centric support and achieving 95%+ CSAT.
I have experience in Tier 1 and Tier 2 support, mentoring new advisors, collaborating with engineers and Genius Bar teams, and receiving Top Advisor awards in 2019 and 2021. I seek to bring my deep Apple knowledge, cultural adaptability, and training experience to a retail Technical Specialist role.
Experience
Work history, roles, and key accomplishments
APDelivered Tier 1 & Tier 2 technical support to French-speaking customers across EMEA, achieving 95%+ CSAT and resolving complex iCloud, Apple ID, iOS, macOS, and hardware issues; mentored new advisors and collaborated with Tier 3 and Genius Bar teams.
Education
Degrees, certifications, and relevant coursework
CEFEP Montreuil
Bachelor's Degree, Information Technology / Commerce & Services
Completed a Bachelor's degree combining Information Technology and Commerce & Services, graduating in 1994.
Availability
Location
IrelandAuthorized to work in
Job categories
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