Benter Oduogo
@benteroduogo
I lead global help desk support, training, and ITIL service delivery.
KenyaWhat I'm looking for
At JHPIEGO, I lead JEMS Help Desk and Training teams across Kenya, Mozambique, and Guatemala, supporting users in 40 countries. I've developed multilingual training and onboarding programs, managed ITIL-based incident and request workflows, and improved user satisfaction through targeted training initiatives.
My background spans enterprise technical support, systems administration, network troubleshooting, testing, and user training across One Acre Fund, Aga Khan University Hospital, and Tracker Group of Companies. I bring more than 15 years of customer-focused IT support experience and enjoy improving help desk processes, knowledge resources, and system adoption.
Experience
Work history, roles, and key accomplishments
Global JEMS Help Desk Support Specialist (French)
JHPIEGO
Jul 2024 - Present (2 years 3 months)
Led the JEMS Help Desk and Training teams across Kenya, Mozambique, and Guatemala, ensuring effective task delegation, adherence to IT processes, and high-quality deliverables. Developed and implemented training programs and onboarding initiatives for JEMS users globally, including creating training materials and translating them into French, Spanish, and Portuguese.
Education
Degrees, certifications, and relevant coursework
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Information Technology, Information Technology
2022 - 2025
Pursuing a Bachelor of Information Technology, focusing on technical and analytical skills.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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