At Kitomba, Jonas Software, I provide technical support to 500+ end users across hardware, software, and network issues, helping maintain smooth day-to-day operations.
I install, configure, and maintain desktops, laptops, and peripherals, and support users with troubleshooting and setup. I also monitor system performance and assist with backup processes to help reduce downtime.
I document recurring issues and share practical solutions with users and internal teams to improve first-time resolution.
Before this, I delivered customer support at Skinny and worked as a Labourer/Concrete Worker at Kelsey Concrete, supporting customers and completing commercial and residential concrete work.
