At Norrcom, I provided IT support to schools and small businesses, troubleshooting devices and helping keep school ICT infrastructure running. I worked with students, teachers and ICT Managers.
At New Era Technology, I supported school infrastructure, including printers, projectors and SMART Boards, and troubleshot firewalls, servers and networks. I also reimaged devices and joined them to domains; earlier, at Concentrix, I helped customers resolve technical issues and escalated cases when needed.
