Rhonda Thorpe

Supervised and coordinated a team of 3 or more cleaners, ensuring efficient and high-quality service delivery for commercial and residential properties. Adapted to client needs while maintaining high standards of cleanliness.

Opened and closed the store, greeted customers, and operated the cash register and flatbed scanner to process purchases. Maintained a clean, well-organized store and facilitated a safe and secure working and shopping environment.

Served as the primary point of contact for customers, facilitating operational and reimbursement support. Worked with medical insurance companies to determine patient eligibility and handled calls, tracking communications based on established procedures.

Engaged with customers by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. Received direction from managers and exercised judgment while interacting with customers to build relationships.

Provided exceptional and empathetic service while evaluating customer situations and offering relevant solutions. Mitigated risks by adhering to policies, procedures, and regulations, escalating complex issues as needed.

Helped clients transform their business and solve complex problems, defining the scope and vision for projects using IBM platforms. Served as a liaison among business partners, technical resources, and project stakeholders, providing expertise on claims processes.

Completed a Bachelor of Science degree with a specialization in Management and Leadership. Gained expertise in various management principles and leadership strategies.

Obtained an Associate's degree in Early Childhood. Focused on foundational knowledge and practices in early childhood education.