Benjamin Ricky
@benjaminricky
I resolve enterprise SaaS application issues and deliver fast, clear technical support.
IndiaWhat I'm looking for
I've supported Cisco AppDynamics at Tarams Software Technologies, diagnosing and resolving software and application issues for enterprise clients. I investigate data-related issues through the AppDynamics Database Portal and collaborate with engineering teams on complex escalations.
I manage support requests in Jira, CSone, and Quicker, with a focus on timely resolution, documentation, and direct client communication.
Alongside application support, I perform hardware and software diagnostics for solar panel-testing machinery and have built front-end web pages and IoT home automation and gas-leakage detection projects.
Experience
Work history, roles, and key accomplishments
Hardware & Software Technician
P.S.P.V. Solar
Jan 2024 - Present (2 years 7 months)
Test and validate solar panel performance using UV Chamber, EL Tester, Hotspot Chamber, and lithium battery testing equipment. Perform hardware and software diagnostics on panel-testing machinery to ensure accurate quality control results.
Software Support Engineer
Tarams Software Technologies Pvt Ltd
Jan 2024 - Dec 2026 (2 years 11 months)
Provided software application support for Cisco AppDynamics, diagnosing and resolving issues for enterprise clients. Managed support requests using Jira, CSone, and Quicker, and collaborated with engineering teams to escalate complex technical issues.
Front-End Website Developer
Claire Crystal Pools Pvt Ltd
Jun 2023 - Aug 2023 (2 months)
Built and styled front-end web pages using HTML, CSS, JavaScript, and Figma during a 2-month internship.
Education
Degrees, certifications, and relevant coursework
Kristu Jayanti College
Bachelor of Science, Computer Science and Electronics
2021 - 2024
Grade: CGPA: 7
Pursued a Bachelor of Science in Computer Science and Electronics, achieving a CGPA of 7.
St Claret PU College
Pre-University Course, Science
2019 - 2021
Completed Pre-University Course with Physics, Chemistry, Mathematics, and Electronics.
Narayana E-Techno School
Secondary School Certificate, General
Completed SSLC (CBSE) education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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