Benjamin Morgan
@benjaminmorgan
I resolve enterprise technology issues and improve IT operations through documentation, automation, and stakeholder coordination.
United StatesWhat I'm looking for
At JuvaRe, I own complex technical issues from investigation through resolution, supporting enterprise applications, Microsoft 365, Windows, macOS, hardware, connectivity, configuration, and user access.
I've built practical IT processes, including a Jira workflow for quarterly hardware replacements and a company-wide e-waste and technology decommissioning process. I also led technical planning and deployment for an office relocation, coordinating vendors, stakeholders, workstations, conference rooms, phones, and printers.
Previously, at the Cobb County Sheriff's Office, I supported a large public-sector organization by resolving hardware, software, operating system, connectivity, and application issues. I bring clear communication, technical documentation, process improvement, and a strong customer focus to every support engagement.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Juvare LLC
Aug 2022 - Present (4 years 1 month)
Owns complex technical issues from investigation through resolution, troubleshooting enterprise applications, Microsoft 365, Windows, macOS, hardware, and connectivity. Supports Microsoft 365 technologies, uses Jira and Confluence for tracking and documentation, and leads technical projects including office relocation and process improvements.
Technical Support Analyst
Cobb County Sheriff's Office
Jul 2019 - Sep 2021 (2 years 2 months)
Provided technical support across a large public-sector organization, diagnosing and resolving hardware, software, operating system, connectivity, and application issues. Managed support requests based on business impact and assisted with IT projects and deployments.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from Kennesaw State University, completed in December 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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