Benjamin Habermehl
@benjaminhabermehl
I resolve high-volume technical support issues across devices, networks, servers, and Azure environments.
CanadaWhat I'm looking for
At Teleperformance, I support high-volume customer inquiries involving desktop, iOS, and macOS devices, account security, sign-in issues, and password resets.
I use ServiceNow and VMware tools to resolve issues promptly, handle calls professionally, and improve customer experience and loyalty. My hands-on technical background includes networking, server management, Azure cloud services, and hardware and software troubleshooting.
Previously at Sport Chek, I assisted customers with tailored product recommendations, supported pricing and inventory efforts, and maintained an organized stockroom to reduce wait times.
I earned an Information Technology Services Diploma from Southern Alberta Institute of Technology and am ready to support and enhance IT operations.
Experience
Work history, roles, and key accomplishments
Provided high-volume technical support for desktop, iOS, and macOS devices, handling account security, sign-in, and password resets using ServiceNow and VMware tools. Improved customer satisfaction and loyalty through professional call handling and efficient resolution.
Education
Degrees, certifications, and relevant coursework
Southern Alberta Institute of Technology
Diploma, Information Technology
Completed a diploma in Information Technology Services at the Southern Alberta Institute of Technology in 2025.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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