benjamin Cortes

Independent, commission-based role managing own schedule, client base, and workload remotely across four countries. Handles customer enquiries, quotations, and follow-ups primarily by email in English and Spanish, acting as main point of contact for researchers.

Supported scientists across major research institutes, managing enquiries, quotes, and orders through to resolution. Grew regional revenue from €5K to €45K in 10 months through attentive service and retention.

Served as primary contact for universities and research organisations, answering enquiries and managing orders. Worked with operations and technical support to speed up responses and clear customer bottlenecks.

Managed client bookings, payments, and enquiries, delivering a calm, professional patient and client experience. Liaised with senior medical staff and trained nurses, doctors, and HCAs on lab processes.

Grade: 2:1

BSc Biochemistry degree from Keele University, United Kingdom, from 2018 to 2021.