At VXI Global Solutions, I support Kaiser Permanente members with questions about benefits, portal access, billing, and appointments. I provide assistance by phone, live chat, and email.
I conduct identity verification and follow HIPAA privacy standards to protect confidential health information and account records. I also troubleshoot patient portal and mobile app issues, including login and password reset problems.
I use internal CRM systems and admin databases to review account histories and document cases. When I identify recurring issues, I route detailed tickets to the appropriate technical or operational support teams, and I work to de-escalate difficult interactions.
