Open to opportunities

Ben Chandran

@benchandran

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PMP-certified IT project manager driving digital transformation in hospitality and aviation.

United Arab Emirates

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What I'm looking for

I seek roles leading IT delivery or digital transformation in hospitality/aviation with cross-functional teams, impact metrics, and growth opportunities.

I am a results-oriented IT project manager with 15+ years blending aviation and hospitality operations, specializing in system implementations, process optimization, and stakeholder engagement. I deliver end-to-end IT projects that improve operational efficiency, guest experience, and regulatory compliance.

At Emirates Airline I led multiple IT and process-improvement projects across crew operations and resource management, enhanced briefing management and digital SOP platforms, and reported KPIs via Power BI to senior leadership. As an Associate Data Scientist I designed Python and Power BI models that reduced report turnaround by 30% through automation and improved forecasting.

I hold an MSc in Aerospace Engineering and an MBA in Tourism and Hotel Management, plus PMP®, Power BI, and data science certifications. I combine Agile delivery, cross-functional leadership, and a service-excellence mindset to drive measurable improvements in complex operational environments.

Experience

Work history, roles, and key accomplishments

IT Project Manager

Emirates Airline

Jan 2023 - Jul 2025 (2 years 6 months)

Led multiple IT and process improvement projects across crew operations and resource management, reducing manual work by 25% and delivering Power BI KPI reporting to senior leadership.

Project Management Agile Scrum Stakeholder Management Power BI UAT Process Optimization Vendor Management System Implementation

Senior Flight Attendant

Emirates Airline

Jan 2015 - Jan 2023 (8 years)

Led premium cabin service initiatives impacting guest experience across 500+ long-haul flights annually and partnered on digital training and feedback systems.

Customer Service Training Delivery Service Excellence Guest Experience Cross Functional Collaboration

Associate Data Scientist

Innodatatics

Jan 2021 - Dec 2022 (1 year 11 months)

Designed Python and Power BI BI models and data pipelines that improved operational visibility and reduced report turnaround time by 30% for hospitality and aviation clients.

Python Power BI Data Modeling ETL Dashboarding SQL Workflow Automation

Front Office Associate

Taj Fisherman's Cove

Jan 2009 - Dec 2010 (1 year 11 months)

Managed guest check-ins/outs, reservations, and billing using Fidelio and Amadeus, contributing to improved guest satisfaction scores through cross-departmental coordination.

Fidelio Reserving Billing