Amr Abuelnaga
@amrabuelnaga
I lead digital transformation, PMO, process improvement, and data analytics programs.
United Arab EmiratesWhat I'm looking for
I'm currently delivering digital transformation and process improvement consulting through AAA-Datalab, including onsite ServiceNow program leadership for Dubai Digital Authority and SIEM project management for Emirates Airlines.
I've established PMOs, led large-scale network and SD-WAN programs for BASF and Merck at Orange Business Services, and managed Smart Living, IoT, and TV initiatives for Etisalat at SoftAtHome. My work spans vendor management, governance, risk, delivery, KPI reporting, and cross-functional teams across global technology environments.
I use Lean Six Sigma, data analytics, AI, automation, and process mining to streamline operations and support better decisions. I've delivered measurable improvements, including a Six Sigma initiative that reduced IT tickets and saved €130K per year.
Experience
Work history, roles, and key accomplishments
Process Improvement & Data Analytics Consultant
AAA-Datalab
Jan 2022 - Present (4 years 8 months)
Served as Program Director Consultant for Digital Dubai Authority, implementing ServiceNow and ITSM/CSM/ITOM. Managed projects for Emirates Airlines, Abu Dhabi Police, and various other clients, focusing on process improvement and data analytics.
Senior Project/Program Manager
SoftAtHome
Jan 2021 - Dec 2022 (1 year 11 months)
Managed projects for Etisalat UAE in the TV domain, including software development for STB, IoT, and Smart Home Apps. Led Smart Living project setup with Amazon Voice integration and performed application and user testing.
Senior Project Manager
Orange Business Services
Jan 2016 - Dec 2021 (5 years 11 months)
Established PMO for a €40m seven-year program for BASF, implementing network infrastructure across 365 sites. Led Cisco SDA project and SD-WAN MSI project, managing vendor relationships and cross-functional teams.
Service Implementation Problem Manager
Orange Business Services
Jan 2014 - Dec 2016 (2 years 11 months)
Trained Lean Six Sigma and continuous improvement globally, initiated a Six Sigma project to reduce IT tickets and save €130K per year. Conducted knowledge trainings and led incident management teams.
Analyst Implementation & Tools Support
Orange Business Services
Jan 2010 - Dec 2014 (4 years 11 months)
Resolved service delivery IT tools incidents, acted as SPOC for escalations and for diamond team and emerging markets. Organized regular meetings with other IT entities.
Analyst Implementation & Tools Support
Civil Information Technology Company
Jan 2010 - Dec 2010 (11 months)
Supported Egyptian Civil Information Networks, databases, and security.
Education
Degrees, certifications, and relevant coursework
Udacity
Nano Degree, Data Analysis
2021 - 2022
Completed an Advanced Data Analysis Nano Degree, focusing on data analysis techniques and tools.
Ain Shams University
Bachelor of Engineering, Communications & Electronics
2005 - 2010
Earned a Bachelor of Engineering in Communications and Electronics, covering core engineering principles and specialized coursework.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Job categories
Skills
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