BKBenard Kigundu
@benardkigundu
Highly motivated IT professional with extensive systems management experience.
KenyaWhat I'm looking for
I am a highly motivated and results-driven IT professional with extensive experience in managing and maintaining complex computer systems, networks, and ERP software applications. My journey in the IT field has equipped me with strong analytical, problem-solving, and communication skills, enabling me to effectively lead teams and deliver exceptional technical support.
Currently, I serve as an IT Officer at HOPE worldwide Kenya, where I lead the IT team, manage the organization's website, and administer Microsoft Dynamics 365 Business Central. My role involves troubleshooting complex hardware and software issues, conducting internal audits, and training users on ERP functionalities. I take pride in my ability to create user-friendly technical guides and maintain IT policies that align with best practices.
With a solid educational background, including a Bachelor of Science in Information Technology, I am committed to continuous learning and adapting to new technologies. I am eager to leverage my skills in a challenging role that allows me to contribute to organizational success while fostering my professional growth.
Experience
Work history, roles, and key accomplishments
IT Officer
HOPE worldwide Kenya
Oct 2022 - Present (2 years 9 months)
Led and supervised the IT team, ensuring alignment with organizational needs. Administered Microsoft Dynamics 365 Business Central, including user account management, access control, and performance optimization.
Web & Nav 2018 System Administrator
HOPE worldwide Kenya
Dec 2021 - Sep 2022 (9 months)
Maintained and updated the organization’s website content regularly, ensuring timely updates of WordPress core, themes, and plugins. Administered Microsoft Dynamics Navision 2018, including user account creation, permission management, and system performance monitoring.
Network & Web Administrator
HOPE worldwide Kenya
Jan 2021 - Nov 2021 (10 months)
Installed, configured, and maintained network infrastructure, including hardware and software, ensuring network security by implementing access controls and monitoring threats. Developed and enforced website policies, security protocols, and best practices, while also creating and updating website content.
Computer Technician III (ICT Directorate)
Karatina University
Apr 2014 - Dec 2020 (6 years 8 months)
Provided advanced ERP system support, diagnosing technical issues and escalating complex errors to the System Administrator. Installed, configured, and maintained computer hardware components and operating systems to optimize system performance.
Data Entry Clerk (Admissions Office)
Karatina University
May 2013 - Mar 2014 (10 months)
Entered student data from physical files into Excel spreadsheets and scanned academic certificates for digital record-keeping. Compiled, sorted, and organized student data for upload to the ERP system, performing data clean-up tasks after import.
Education
Degrees, certifications, and relevant coursework
Karatina University
Bachelor of Science, Information Technology
Grade: Second Class (Upper Division)
Completed a Bachelor of Science in Information Technology with Second Class (Upper Division) honors. The curriculum focused on comprehensive IT principles and practices.
Technical University of Kenya
Diploma Technology, Information Technology
Grade: Credit (Lower)
Obtained a Diploma Technology in Information Technology with a Credit (Lower) classification. This program provided foundational knowledge and practical skills in various IT domains.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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