Ecommerce Specialist: manage day-to-day campaign execution, cool new product launches, merchandising operations, and website optimization
Ben Booker
@ben-booker
Ecommerce-focused delivery lead
What I'm looking for
Ecommerce Specialist and Agile Delivery Lead with Shopify and Magento expertise, digital marketing and analytics experience, and a background in IT ops—driving storefront performance and product launches.
Experience
Work history, roles, and key accomplishments
IT Consultant / Agile Deliver Lead
Highspring
Dec 2024 - Mar 2026 (1 year 3 months)
Partnered with ALSAC / St Jude Children's Hospital. Aligned client goals with the product roadmap and communicated with stakeholders to drive continuous improvement. Coached teams, facilitated Scrum events, and removed impediments to support delivery.
I was a Scrum Master (Consultant) who started with one team and later led two Scrum teams building solutions for Constituent Mastering at ALSAC (the fundraising side of St. Jude Children’s Research Hospital).
DTC Ecommerce Specialist
PetSafe Brands
Dec 2016 - Dec 2024 (8 years)
Direct-to-consumer ecommerce specialist who managed product launches, pricing, promotions, and content across Magento and Shopify storefronts, analyzed performance to boost revenue and conversion, and coordinated with marketing, design, and development to deliver cohesive brand experiences.
IT Systems Analyst
PetSafe Brands
Mar 2015 - Dec 2016 (1 year 9 months)
IT Systems Analyst who supported enterprise systems, resolved technical issues, and designed/maintained the SharePoint intranet to improve communication and workflow efficiency at PetSafe Brands.
Systems Support Specialist
PetSafe Brands
Jun 2012 - Mar 2015 (2 years 9 months)
Systems Support Specialist who provided IT support for call centers—scaling coverage from 60 to nearly 100 specialists across a second center and remote program to improve uptime—and owned the internal product and warranty knowledge base used by customer care agents.
Customer Experience Advocate
PetSafe Brands
Mar 2010 - Jun 2012 (2 years 3 months)
Customer Experience Advocate who delivered customer service, technical troubleshooting, and warranty support with empathetic, first‑contact resolution at PetSafe Brands, beginning a 15‑year career that included relocation from Auburn, IN to Knoxville, TN.
Education
Degrees, certifications, and relevant coursework
ScrumAlliance
Certified ScrumMaster (CSM), Scrum
Certified ScrumMaster (CSM) certification from ScrumAlliance in 2025.
Pellissippi State College
Certificate, Mobile Web Design
Completed a certificate in Mobile Web Design at Pellissippi State College in 2017.
Ivy Tech State Community College
Associate of Applied Science (AAS), Computer Information Systems
Earned an Associate of Applied Science (AAS) in Computer Information Systems from Ivy Tech in 2008.
Anthis Career Center
Certificate, Cisco Networking
Completed a Certificate in Cisco Networking at Anthis Career Center in 2004.
Anthis Career Center
Certificate, A+ Computer Repair
Completed a Certificate in A+ Computer Repair at Anthis Career Center in 2003.
Scrum Alliance
Certified ScrumMaster (CSM), Agile / Scrum
2025 -
Earned the Certified ScrumMaster (CSM) certification from Scrum Alliance in 2025.
Pellissippi State Community College
Certificate, Mobile Web Design
2017 -
Completed a certificate in Mobile Web Design at Pellissippi State Community College in 2017.
Ivy Tech Community College
Associate of Applied Science (AAS), Computer Information Systems
2008 -
Earned an Associate of Applied Science (AAS) in Computer Information Systems from Ivy Tech Community College.
Availability
Location
Authorized to work in
Website
bookermarketing.comSalary expectations
Social media
Job categories
Skills
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