Ben Booker

Partnered with ALSAC / St Jude Children's Hospital. Aligned client goals with the product roadmap and communicated with stakeholders to drive continuous improvement. Coached teams, facilitated Scrum events, and removed impediments to support delivery.

I was a Scrum Master (Consultant) who started with one team and later led two Scrum teams building solutions for Constituent Mastering at ALSAC (the fundraising side of St. Jude Children’s Research Hospital).

Direct-to-consumer ecommerce specialist who managed product launches, pricing, promotions, and content across Magento and Shopify storefronts, analyzed performance to boost revenue and conversion, and coordinated with marketing, design, and development to deliver cohesive brand experiences.

IT Systems Analyst who supported enterprise systems, resolved technical issues, and designed/maintained the SharePoint intranet to improve communication and workflow efficiency at PetSafe Brands.

Systems Support Specialist who provided IT support for call centers—scaling coverage from 60 to nearly 100 specialists across a second center and remote program to improve uptime—and owned the internal product and warranty knowledge base used by customer care agents.

Customer Experience Advocate who delivered customer service, technical troubleshooting, and warranty support with empathetic, first‑contact resolution at PetSafe Brands, beginning a 15‑year career that included relocation from Auburn, IN to Knoxville, TN.

Certified ScrumMaster (CSM) certification from ScrumAlliance in 2025.

Completed a certificate in Mobile Web Design at Pellissippi State College in 2017.

Earned an Associate of Applied Science (AAS) in Computer Information Systems from Ivy Tech in 2008.

Completed a Certificate in Cisco Networking at Anthis Career Center in 2004.

Completed a Certificate in A+ Computer Repair at Anthis Career Center in 2003.

Earned the Certified ScrumMaster (CSM) certification from Scrum Alliance in 2025.

Completed a certificate in Mobile Web Design at Pellissippi State Community College in 2017.

Earned an Associate of Applied Science (AAS) in Computer Information Systems from Ivy Tech Community College.