Open to opportunities

Ben Booker

@benbooker

Message

Ecommerce Specialist and Agile Delivery Lead focused on high-quality software and ecommerce execution.

United States

Message

What I'm looking for

I seek a collaborative, growth-focused role where I can lead Agile teams, improve delivery processes, and drive ecommerce or software product success through coaching and cross-functional execution.

I am an experienced Direct-to-consumer Ecommerce Specialist, as well as a Certified ScrumMaster with extensive experience driving software and ecommerce initiatives end-to-end.

My background spans Digital Marketing and Information Technology, with experience in ecommerce platforms (Shopify, Magento), content management systems (Expression Engine, Sanity, Wordpress), and agile/enterprise tools (SharePoint, Jira, Confluence, Notion).

Experience

Work history, roles, and key accomplishments

Agile Delivery Lead

Highspring

Dec 2024 - Mar 2026 (1 year 3 months)

Aligned client goals with product roadmaps and coached teams as Scrum Master, facilitating Scrum events, removing impediments, and improving delivery cadence across engagements.

Scrum Agile Coaching Sprint Planning Stakeholder Management Jira Continuous Improvement Facilitation

DTC Ecommerce Specialist

PetSafe Brands

Dec 2016 - Dec 2024 (8 years)

Executed launches and commercialization of retail products and campaigns across DTC channels, managing pricing, promotions, and cross‑channel timelines to drive sales and brand consistency.

Magento Shopify Sanity ExpressionEngine Klaviyo Google Ads Campaign Management Content Management Analytics

IT Systems Analyst

PetSafe Brands

Mar 2015 - Dec 2016 (1 year 9 months)

Provided enterprise helpdesk support and administered SharePoint intranet designs to improve collaboration and streamline resolution of technical issues across the organization.

Help Desk Support SharePoint Administration Troubleshooting Windows Administration IT Support Incident Management

Systems Support Specialist

PetSafe Brands

Jun 2012 - Mar 2015 (2 years 9 months)

Managed helpdesk operations for multiple contact centers, maintained the knowledge base, and updated warranty and product information to reduce resolution times and improve support quality.

Help Desk Support Technical Troubleshooting Contact Center Support Documentation

Customer Experience Advocate

PetSafe Brands

Mar 2010 - Jun 2012 (2 years 3 months)

Handled customer service relations, technical troubleshooting, and warranty services to maintain customer satisfaction and resolve product issues efficiently.

Customer Service Technical Troubleshooting Communication Customer Relations