Bello Kabir Musa

Provided live chat and email support to customers, addressing inquiries, complaints, and requests through website chat systems and messaging platforms.

Answered customer calls and provided phone assistance, while maintaining accurate records of interactions, complaints, inquiries, and solutions in company systems.

Maintained customer records and managed customer feedback by collecting and documenting opinions, suggestions, and complaints.

Supported customers on social media by responding to questions and complaints through official channels, and assisted new customers with registration, onboarding, and initial product setup.

Completed M.A in English at Bayero University, Kano in 2021.

Grade: First Class

Completed B.A in English at Bayero University, Kano in 2019 with First Class honors.

Grade: Distinction

Completed English Language/Linguistics at Federal College of Education, Kano in 2015 with Distinction.

Completed Senior Secondary Certificate Examination (SSCE) at Government Secondary School Rijiyar Zaki in 2013.

Completed Junior Secondary Certificate at Government Junior Secondary School Rijiyar Zaki in 2010.

Completed Primary School Leaving Certificate (PSLC) at Rijiyar Zaki Special Primary School in 2007.