Open to opportunities

Bella Benson

@bellabenson

Message

I improve Agile product delivery through clear requirements and process analysis.

United Kingdom

Message

What I'm looking for

I'm looking to improve product delivery through requirements engineering, stakeholder engagement, process analysis, and Agile collaboration across fintech, SaaS, ecommerce, or subscription platforms.

At Tritek Consulting, I lead business analysis across ecommerce, subscription, and AI-assisted home-loan initiatives, turning stakeholder needs into structured requirements, process maps, and delivery-ready backlogs. My fulfillment workflow analysis helped reduce turnaround time from 72 to 24 hours and improve on-time fulfillment from 65% to 90%.

I've supported fintech and SaaS delivery at iKhokha and Brisk Inventions, facilitating discovery, documenting user stories and acceptance criteria, coordinating UAT, and maintaining traceability across concurrent workstreams. I bring 5+ years supporting Agile product delivery and 2+ years of dedicated business analysis experience.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst

Current

Tritek Consulting

May 2025 - Present (1 year 3 months)

Led discovery sessions and stakeholder interviews for ecommerce and subscription initiatives, producing structured requirements documentation and process maps. Coordinated UAT planning and execution, and led business analysis for an AI-assisted Home Loan Portal enhancement.

Requirements Engineering Stakeholder Engagement Business Process Analysis Gap Analysis User Stories UAT Jira Confluence SQL Lucidchart Miro

Scrum Master / Business Analyst

iKhokha

Apr 2023 - Sep 2024 (1 year 5 months)

Conducted stakeholder interviews and requirements workshops across fintech product workstreams, supporting UAT and maintaining traceability matrices. Contributed to a merchant onboarding initiative completed ahead of schedule.

Stakeholder Management UAT Jira Confluence Traceability Agile Delivery

Scrum Master / Delivery Support Analyst

Brisk Inventions

Jan 2022 - Mar 2023 (1 year 2 months)

Reduced sprint planning ambiguity by documenting user stories and acceptance criteria for a distributed team. Coordinated backlog refinement and stakeholder communication across concurrent SaaS initiatives.

Agile Scrum User Stories Stakeholder Communication Jira Confluence