Emmanuel James

I'm supporting the Civil Service implementation and continuous enhancement of a digital case management solution, translating operational needs into epics, features, user stories, acceptance criteria, process models and release-ready requirements.

Previously at EONNEXT, I helped implement a Debt Management System, customer self-service portals and a Microsoft Dynamics 365 loyalty system. I also supported legacy-data migration, CRM and payment-system integration, backlog prioritisation, UAT and post-implementation change support.

At Barclays Bank, I led business analysis for a cloud-based private pension application integrated with multiple internal systems. I acted as Proxy Product Owner and reduced UAT test-cycle time by 50% through risk-based testing.

Across NCHA and Glacier Financial Services, I've delivered HR, health and wellness, tenant self-service and online money-transfer products. My work improved HR process efficiency by 30%, reduced administrative workload by 30%, increased wellness-app engagement by 70%, and reduced customer complaints by 80%.