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Belinda GrayBG
Looking for a job

Belinda Gray

@belindagray

I build customer-focused products, operations, and e-commerce systems that grow revenue and streamline delivery.

United States
Message

What I'm looking for

I'm looking to apply my experience in product development, e-commerce, customer service, operations, inventory, vendor coordination, and marketing to build organized systems that improve customer experiences and business results.

I've led product development, e-commerce, fulfillment, customer service, inventory, and marketing at The Gottman Institute, where I increased gross sales by 300% and net income by approximately 400%.

I directed product conversions from video and cassette formats to DVD, CD, and MP3, established international print and delivery systems for resellers, and managed outside vendors across design, production, fulfillment, data integration, web, and technical support.

Today, I run Create-Dreamz and Serene Sunsets, designing print products and managing digital storefronts, guest communications, welcome guides, dynamic pricing, and customer experiences. I use AI design workflows and Canva to create branded products for targeted audiences.

My background also includes web patrol analysis for Caveon Test Security, school administration, equine operations, web design and custom programming, and marketing operations. I bring hands-on experience building organized systems for CRM, vendors, budgets, teams, inventory, and service delivery.

Experience

Work history, roles, and key accomplishments

Serene Sunsets logoSS
Current

Owner

May 2023 - Present (3 years 4 months)

Delivered premium, 5-star guest experiences for a boutique vacation property, resulting in exceptional reviews and a high rate of repeat bookings. Coordinated guest communications from inquiry to check-out across Airbnb, VRBO, and Furnished Finder, resolving inquiries with speed and professionalism. Designed custom digital welcome guides and localized recommendations to elevate the guest stay and

Create-Dreamz logoCR
Current

Creative Owner

May 2023 - Present (3 years 4 months)

Conceptualized and designed engaging print products—including themed journals, specialized word search puzzles, and math workbooks—tailored to specific target demographics. Leveraged cutting-edge AI design workflows alongside Canva to build consistent brand aesthetics and develop unique, delightful character assets. Directed digital storefront optimization on Amazon, managing product listings, cop

Blossoming Hill Montessori logoBM

School Administrator

Aug 2011 - Jan 2025 (13 years 5 months)

Maintained and organized all files for children and staff in line with the Department of Education's guidelines. Developed, planned, and sourced food for the weekly menu, which included daily breakfast, lunch, and three snacks, all while complying with U.S. nutritional standards. Managed school software for tracking attendance, generating reports, and handling invoicing. Ordered and replenished sc

Willlow Tree Farm logoWF

Equine Operations Manager

Mar 2018 - Apr 2021 (3 years 1 month)

Directed daily operations for a 10-horse equestrian facility, ensuring top-tier animal welfare, strict safety compliance, and seamless ground maintenance. Negotiated and executed client boarding contracts, securing steady revenue streams while managing client relations and account billing. Optimized supply chain logistics for feed, supplements, and farm equipment to maintain optimal stock levels a

The Gottman Institute logoTI

Products Department Director

Jul 2004 - Aug 2016 (12 years 1 month)

Manage product development, customer service, inventory management, fulfillment, e-commerce store, on-site workshop sales, and marketing for the Institute. Converted all video and cassette products to DVD, CD, and MP3. Established international print and product delivery system in order to set-up international resellers. Responsible for analysis and management of budget. Increased gross sales by 3

Bekins Northwest, Bekins Agent logoBA

Relocation Consultant

May 2001 - Feb 2004 (2 years 9 months)

Responsible for selling and maintaining business with residential customers. Involved providing estimates for moving locally, intrastate, interstate, or internationally. Helped solve difficult moving situations with creative options and various estimates for multiple part moves. Main contact for customer throughout the entire move process which included coordination of move with dispatch plus answ

GraySoft Technologies logoGT

Owner/Management

Apr 1995 - Apr 2001 (6 years)

GraySoft Technologies started as a web design, custom programming, and hosting company. Marketing and networking were my main responsibilities as well as accounting, payables, receivables, payroll, project management, and daily operations. Hired multiple contractors to complete jobs and developed over 100 sites, and hosting over 30 different domains. With the varied skill set of the company, we th

Windermere Real Estate logoWE

Marketing Office Manager

Apr 1994 - Sep 1997 (3 years 5 months)

Responsible for an efficient and organized work environment by coordinating efforts of all employees and real estate agents to sale condominium communities. Managed up to twelve sites, two full-time employees, occasional temporary employees, and fifteen host/hostesses. Organized marketing throughout each project – including set-up and maintenance of budgets, timeline checklist for all activities,

Education

Degrees, certifications, and relevant coursework

WU

Washington State University

Bachelor’s Degree, Psychology

1985 - 1989

Minor in Business

Tech stack

Software and tools used professionally

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