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BELINDA ATIENO

@belindaatieno

Customer service representative at Pete's Cafe who handled orders, billing, and real-time customer complaints.

At Pete's Cafe, I handled front-of-house service for approximately 20 customers per shift, taking orders and processing bills and payments.

I resolved customer complaints in real time and maintained service quality during high-volume periods. I also used property management software and Flexkeeping in daily service operations.

As a Special Needs Teacher (Autism Support), I managed a caseload of 15 learners aged 9–15. I planned lessons, supported behavioral management, and tracked individual progress.

I also worked in street sales, selling Biro pens to retailers and consistently meeting weekly targets. I recorded sales activity using Microsoft OneNote and Notion.

Experience

Work history, roles, and key accomplishments

Special Needs Teacher (Autism Support)

Kisumu, Kenya

Managed a caseload of 15 learners aged 9-15, specializing in support for autistic learners. Delivered lesson planning, behavioral management, and individual progress tracking, and collaborated with teachers and parents to align on learner development.

Special Education Autism Support Lesson Planning Behavioral Management Progress Tracking Collaboration

Customer Service Representative

Pete's Cafe

Handled front-of-house customer service for approximately 20 customers per shift, including order taking, billing, and payment processing. Resolved customer complaints in real time and used property management and Flexkeeping software to manage daily service operations.

Customer Service Complaint Resolution Order Processing Billing Payment Processing Flexkeeping Property Management Software Problem Solving Active Listening Time Management

Sales Representative (Street Sales)

Webuye, Kenya

Sold Biro pens to retailers as part of a team-based street sales operation. Consistently met weekly sales targets through direct retailer outreach and tracked sales activity using Microsoft OneNote and Notion.

Sales Retail Outreach Target achievement OneNote Notion