At ExtraTech Australia, I resolve remote hardware, software, account, and network issues and administer services across Microsoft 365, Entra ID, Active Directory, and Intune.
I provision and deprovision user accounts, configure MFA, and troubleshoot endpoint and Microsoft Outlook issues. I also document incidents and support requests in Freshdesk while working to SLA deadlines.
In my hands-on labs, I practised Microsoft 365 and Intune administration, built a Windows Server environment with Active Directory, DNS, and DHCP, and configured Cisco networking topologies. I'm CompTIA Network+ certified and hold the Microsoft 365 Certified: Endpoint Administrator Associate credential.
