Rajeswary Nadarajan

Managed Microsoft 365 deployments and endpoint configurations for staff and teachers, resolving Entra ID, Intune, and device issues within SLA and upgrading Windows devices to maintain security posture.

Led device provisioning and Office 365/Intune management across hospital sites, migrated 321 devices to Windows 11 with SSD upgrades reducing login time by 40%, and supported Azure migration testing for healthcare modules.

Provided regional end-user support across Singapore and Malaysia, managing AD accounts, device troubleshooting, and business application support while meeting SLA targets and improving ticket resolution efficiency.

Delivered on-site IT support for TM Malaysia infrastructure rollout, installing and configuring desktops, printers, and basic networks, maintaining asset inventories and reducing downtime for construction offices.

Provided desktop and server support including OS installation, patching, backup monitoring, and LAN/Wi-Fi troubleshooting while managing user onboarding and endpoint protection tasks.

Completed a Bachelor of Information Security Management (Hons.) with a focus on computer forensics and management science from 2009 to 2013.