Open to opportunities

Beesliny Mawire

@beeslinymawire

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Seasoned customer support specialist excelling in KYC, fintech, and multilingual client care.

South Africa

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What I'm looking for

I seek a customer-facing role in fintech or compliance-focused teams where I can apply KYC expertise, improve onboarding, and drive retention within a collaborative, process-oriented culture.

I am a seasoned customer support professional with over six years of experience delivering high-impact service across phone, live chat, and email channels. I specialize in fintech, KYC/AML, and trading platforms, providing fast, empathetic resolutions that build lasting client trust.

I consistently handle complex account, trading, and payment issues and provide technical support for platforms such as MetaTrader, improving customer resolution time. I maintain strict compliance standards by verifying documents and client profiles using Sumsub and Shufti-Pro.

My roles have included end-to-end KYC/AML screenings, underwriting annual reviews, and collaborating with legal teams to resolve flagged transactions. I identify process gaps and propose improvements that accelerate onboarding and enhance quality assurance outcomes.

I bring strong soft skills—emotional intelligence, active listening, and cultural sensitivity—combined with proven product and CRM proficiency. I am tech-savvy, calm under pressure, and driven to turn support interactions into improved retention and satisfied clients.

Experience

Work history, roles, and key accomplishments

Current

Freelance English Tutor

Current

Self Employed

Oct 2018 - Present (7 years 1 month)

Delivered personalized remote English lessons to teens and adults, managed onboarding, scheduling, and progress tracking while maintaining strong client relationships.

online tutoring Lesson planning Progress Track Onboarding

Customer Service Representative

Globex360 Pty Ltd

Aug 2023 - Feb 2024 (6 months)

Delivered multilingual phone, live chat, and email support for international clients, resolving account, trading, and payment issues while reducing resolution time and ensuring compliant onboarding processes.

Live Chat Support MetaTrader Support Sumsub Shufti Pro CRM

Finance Controller (Client Facing)

Globex360 Pty Ltd

Aug 2022 - Feb 2024 (1 year 6 months)

Acted as direct contact for high-value clients on deposits, withdrawals, and account discrepancies, guided clients through payment platforms and resolved escalated financial queries.

Zotapay)Account Reconciliation Customer Support Cross Functional Collaboration

KYC & Compliance Administrator

Globex360 Pty Ltd

Oct 2022 - Aug 2023 (10 months)

Conducted end-to-end KYC/AML screenings and underwriting, improved KYC processes to accelerate onboarding, and collaborated with legal teams to resolve flagged transactions.

KYC AML Processes Sumsub Shufti Pro Underwriting Compliance Reporting Escalation Management Data Analysis

Retentions Administrator

Globex360 Pty Ltd

May 2020 - Aug 2022 (2 years 3 months)

Engaged disconnected or inactive clients with tailored outreach to restore trust, reduce churn, and document feedback to improve client journeys.

Customer Feedback Relationship Building CRM

Education

Degrees, certifications, and relevant coursework

Xi'an Technological University

Bachelor of Commerce, International Trade & Economics

2018 - 2022

Activities and societies: Leadership Honor; Entrepreneurship Bronze Award; 100% Merit Scholarship; relevant coursework in finance and international trade.

Completed a Bachelor of Commerce (BCom) in International Trade & Economics with coursework relevant to finance and international trade.