Jeddidah du-Pont

JD

Looking for a job

Jeddidah du-Pont

@jeddidahdu-pont

Client Support Administrator at Veracity Markets who processed 100–150 compliance documents daily and supported client onboarding.

At Veracity Markets, I processed and verified 100–150 client documents daily for onboarding and compliance, including IDs, passports, proof of address, and bank statements.

I performed KYC verification and supported AML and POPIA compliance by validating documentation and maintaining accurate digital records.

I managed customer queries across email, calls, Zendesk, and live chat, helping with account access, password resets, document uploads, and platform navigation.

I created and resolved support tickets, escalating complex cases to Operations and Compliance. I also collaborated with cross-functional teams to improve onboarding turnaround times.

Experience

Work history, roles, and key accomplishments

VM

Admin and Technical Customer Support

Veracity Markets

Jan 2021 - Dec 2023 (2 years 11 months)

Processed and verified 100–150 client documents daily for onboarding and compliance, and managed over 200 customer interactions across multiple channels. Handled KYC verification, resolved technical support queries, and maintained CRM records with strict adherence to POPIA standards.

CRM KYC AML POPIA Outlook Google Workspace Zendesk Live Chat Document Verification Customer Support Compliance Data Protection

Education

Degrees, certifications, and relevant coursework

AU

Alison University

Diploma, Business Administration

2024 -

Pursuing a diploma in Business Administration, with focus on administrative support, workflow optimization, and confidential data handling.

MC

Matric College

National Senior Certificate, General

2025 - 2026

Completed the National Senior Certificate.

AU

Alison University

Certificate, Human Resources

2024 - 2026

Completed a certificate in the Fundamentals of HR, covering recruitment tracking, workplace communication, and HR administrative support.

AU

Alison University

Diploma, Human Resource Management

2022 - 2025

Completed a diploma in Human Resource Management, covering recruitment workflows, candidate screening, and employee lifecycle processes.

AU

Alison University

Certificate, Administrative Support

2022 - 2024

Completed a certificate in Administrative Support, focusing on business administration and workflow optimization.

Tech stack

Software and tools used professionally

Zendesk

Google Workspace

Microsoft Outlook

Availability

Looking for a job

Location

South Africa

Authorized to work in

Salary expectations

20k+ EUR

Social media

Job categories

Customer Support Specialist Administrative Assistant

Skills

Client Onboarding KYC Verification AML Compliance POPIA Compliance Document Verification Customer Support Customer Service Technical Support Compliance Awareness Zendesk Outlook Google Workspace CRM

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