Shafton Harpaul

I’m a results-driven Customer Support & Operations Specialist with 13+ years of experience supporting customers in iGaming, telecommunications, and payments environments. I thrive in high-volume settings where accuracy, compliance, and customer satisfaction matter daily.

Across my roles, I’ve managed multichannel support (live chat, email, and phone), handled escalations, and ensured smooth account management. I’m experienced in processing deposits, withdrawals, and cryptocurrency transactions, while maintaining clear transaction histories and back-office accuracy.

I bring strong compliance capability through KYC/AML verifications and a detail-focused approach to accurate record keeping and reporting. I also collaborate with finance, risk, and compliance teams, and I’ve mentored and trained new staff—bringing structure, confidence, and consistent service outcomes.