Open to opportunities

Motaung Motaung

@motaungmotaung

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Customer Success professional improving retention, onboarding, and client satisfaction.

South Africa

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What I'm looking for

I’m looking for a customer-facing role where I can own onboarding and support, resolve issues end-to-end, and drive retention through clear communication and proactive engagement—ideally in a fast-paced, remote environment serving international clients.

I’m a customer-focused, solutions-driven professional with a Bachelor of Laws (LLB) and over 5 years of experience across banking, online client support, and remote customer success. I’m known for resolving customer inquiries efficiently, handling complaints professionally, and maintaining high client satisfaction in fast-paced, remote environments.

In my Customer Success Manager role at Transputec / Crises Control, I manage customer relationships to support retention, satisfaction, and long-term account growth. I serve as the main point of contact for clients, coordinate solutions with internal teams, monitor engagement, and identify opportunities to increase product adoption and overall success through proactive onboarding and ongoing support.

Previously at Absa Bank as a Customer Support / Onboarding Consultant, I provided frontline support for account queries, documentation, and service-related concerns, responding to email and telephonic inquiries within SLAs while keeping accurate records and escalating complex cases when needed. I also bring compliance experience from my Contract Based work at Absa (FICA analyst and Remediation Officer), where I performed due diligence, risk-level assessment, and KYC-aligned research, and I apply that same attention to detail and process rigor to every customer interaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Transputec / Crises Control

Apr 2026 - Present (2 months)

Manage customer relationships to support retention, satisfaction, and long-term account growth. Serve as the main point of contact for onboarding, handle escalations, coordinate internal resolutions, and improve ongoing service delivery.

& Customer Success Customer Onboarding SaaS Account Management Client Retention Escalation Management CRM Service Delivery Cross functional Coordination Product Adoption

Customer Support Consultant

Absa Bank

Jan 2021 - Jan 2025 (4 years)

Provided frontline customer support for account queries and service-related concerns while guiding customers through onboarding, verification, and compliance steps. Responded to email and telephonic inquiries within SLAs, maintained accurate interaction records, and escalated complex cases with internal teams.

Customer Support Complaint Resolution Onboarding Verification SLA Management

English Instructor

51Talk

Jan 2018 - Jan 2021 (3 years)

Led structured online English sessions while maintaining strong student engagement and satisfaction. Managed learner relationships through supportive communication, handled concerns promptly, and adapted delivery for diverse cultural and language backgrounds.

Student Engagement Customer Service Relationship Building Dealing With Learner Concerns Professional communication Remote Classroom Delivery

FICA Analyst

Absa Bank

Jun 2016 - Jun 2017 (11 months)

Conducted FICA due diligence by tracking KYC files and monitoring deposits and customer transactions. Performed risk level assessments for account holders and classified Politically Exposed Persons (PEPs) according to regulatory criteria.

KYC AML Compliance Due Diligence Risk Assessment Transaction Monitoring PEP Screening Regulatory Compliance Research

Remediation Officer

Absa Bank

Nov 2015 - May 2016 (6 months)

Analyzed client risk from a technical perspective in a pressurized, time-sensitive environment. Performed compliance research using internal and external sources to gather and assess documentation aligned to regulatory and KYC requirements.

Risk Analysis Technical Due Diligence KYC Compliance Research Regulatory Requirements Case Management

Online English Teacher

Pagoda ESL

Jan 2026 - Present (5 months)

Delivered virtual English lessons to international adult learners with personalized support to drive progress and satisfaction. Independently managed scheduling, lesson planning, and performance tracking in a remote setting.

Online Teaching Scheduling Lesson planning Performance Tracking Remote Work