Open to opportunities

Bee _Shantel

@bee_shantel

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I coordinate high-volume restaurant service, guest experiences, reservations, and front-of-house teams.

South Africa

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What I'm looking for

I'm looking to continue leading front-of-house and guest experience operations in a high-volume hospitality environment where I can support teams, maintain exceptional service standards, and contribute to efficient daily operations.

At Moja Restaurant & Hospitality, I coordinate daily front-of-house service, reservations, seating plans, guest flow, cash-ups, reporting, and communication between floor and kitchen teams. I maintain high service standards during peak trading periods and build strong relationships with returning guests.

I've also managed social media communities, content planning, campaigns, scheduling, and stakeholder communication as a freelance Brand & Community Manager. Earlier administrative work strengthened my ability to coordinate diaries, meetings, travel, financial information, confidential records, and executive support with professionalism and discretion.

Experience

Work history, roles, and key accomplishments

Current

Front of House Supervisor

Current

Moja Restaurant & Hospitality

Jan 2023 - Present (3 years 8 months)

Coordinate and oversee daily front-of-house operations, manage reservations and guest relations, and support floor management to maintain exceptional service standards in a high-volume environment.

Floor Operations Support Guest Experience Management Restaurant Operations Team Leadership Staff Coordination Reservation Management Customer Complaint Resolution Staff Scheduling POS systems Operational Management Guest Relations Problem Solving Microsoft Office Google Workspace Canva

Brand & Community Manager

Zintle Zee Mofokeng

Jan 2024 - Dec 2024 (11 months)

Managed social media engagement and online community interactions, coordinated content planning and campaign execution, and provided administrative support for personal brand management.

Social Media Management Community Engagement Content Planning Campaign Execution Brand Management Scheduling Administrative Support Stakeholder Communication

Administrative Assistant

Zabellas / Private Office

Jan 2019 - Sep 2022 (3 years 8 months)

Managed office administration and executive support, coordinated diaries, meetings, and appointments, handled correspondence, maintained filing systems, prepared invoices, and coordinated travel bookings.