
Beatriz Fackrell
@beatrizfackrell
I build AI-enabled billing and collections operations across complex revenue systems.
What I'm looking for
At Toast, I lead billing accuracy, AR performance, and SOX compliance across 170,000+ locations and international operations within the CFO organization.
I built AI-assisted dunning agents that closed collections coverage gaps and recovered more than 80 hours of manual work each week. I also launched a structured payment recovery program across 4,800+ accounts in under four weeks.
Before running operations, I led Toast's Lead-to-Cash transformation from the product and systems side, including Zuora Billing deployment, SaaS billing simplification, and order management controls. My work supported multi-million-dollar revenue recovery and led a 40+ person cross-functional team.
I've also led Revenue and Finance Transformation at PwC and Salesforce CPQ and Quote-to-Cash programs at Siemens Energy across 70 countries. I bring the full arc of designing revenue systems, operating the teams behind them, and building AI into both.
Experience
Work history, roles, and key accomplishments
After 3 years leading Lead-to-Cash transformation from the product and systems side, I now run the billing and collections operations built on those systems — overseeing AR performance, billing accuracy, SOX compliance within Toast's CFO organization.
• Identified collections blind spots representing significant AR gaps and engineered AI agents to close them — both international accounts and par
Associate Director, Lead-to-Cash Transformation — Product & Systems
May 2022 - Present (4 years 4 months)
Served as the product and systems lead for Toast's Lead-to-Cash transformation — owning the roadmap, implementation, and business readiness for billing, quoting, order management, and collections platforms across a high-growth SaaS restaurant technology business.
This role was the systems half of a deliberate career arc: leading platform deployment and product strategy before transitioning into r
Management Consulting Manager, Revenue & Finance Transformation
Jan 2021 - May 2022 (1 year 4 months)
Key leader of a large-scale XaaS Lead-to-Cash transformation for a $3.5B technology client with 20+ product lines (hardware, software, and services), supporting a strategic shift to a recurring revenue model.
• Led 10+ consultants conducting customer work sessions with 90+ participants across Direct (sales representative) and Indirect (channel partner) routes-to-market — reimagining end-to-end Le
Product Owner, Salesforce CPQ & Quote-to-Cash Transformation
Jun 2019 - Jan 2021 (1 year 7 months)
• Managed and executed the full program roadmap, leading a team of 30+ resources to implement Salesforce CPQ across multiple business units, 70 countries, and 15 releases — reducing quote response time by 50%.
• Drove end-to-end digitalization of the Quote-to-Cash process for complex industrial equipment sales (hardware, field service, and repairs), integrating CPQ with ERP and order management sy
Four-rotation engineering management program spanning product, operations, and commercial roles — the foundation of my systems-to-operations expertise and the origin of my Quote-to-Cash career.
• CPQ Product Owner (Rotation 4): Presented business case to C-suite to digitize the Quote-to-Cash process, secured budget, and led implementor selection for a CPQ solution. Devised and executed full rollo
Managed relationships with petrochemical sector clients and secured new projects. Participated in feasibility study examining Trasfor’s proposal to bring factory to Brazil. Assisted with interviews and site visits of potential partners. Presented results to Trasfor’s CEO.
Utilized root-cause analysis in developing plans to prevent accidents. Wrote reports in several languages.
Chemical, Environmental, Food, Bioprocess, and Oil Engineering Project Manager
Jul 2008 - Aug 2010 (2 years 1 month)
Led a fifteen-member team to develop and execute business plan, which secured three new potential projects. Developed proposal resulting in contract representing 15% of the company’s cashflow.
Education
Degrees, certifications, and relevant coursework
Salesforce
Salesforce Certified Administrator (SCA)
Issued Mar 2021
Duke University - The Fuqua School of Business
Master of Management Studies (MMS)
2013 - 2014
Fuqua Scholar (top 10% of class)
Universidade Federal do Rio de Janeiro
Bachelor of Science - BS, Chemical Engineering
2007 - 2012
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
Skills
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