Beatrice Otieno
@beatriceotieno1
I resolve customer issues across digital channels to drive satisfaction.
KenyaWhat I'm looking for
At SportyBet Kenya, I resolve customer complaints and betting queries through live chat, calls, and email, following up on deposit and withdrawal issues to strengthen customer loyalty.
I've supported customers at Teleperformance (Majorel Limited) and Jumia Kenya across phone, social media, live chat, and email. My background also includes sales, marketing, financial advisory, and telephone research, and I'm focused on delivering exceptional digital customer service while helping organisations grow.
Experience
Work history, roles, and key accomplishments
Associate
Sportybet Kenya
May 2025 - Present (1 year 4 months)
Resolve customer complaints professionally and empathetically, enhancing customer loyalty and encouraging repeat business. Solve customer queries via live chat, calls, and emails, and assist with bet queries and deposit/withdrawal issues.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management
Diploma, Project Management
Pursuing a Diploma in Project Management.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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