At APIFONICA, I lead delivery for an international portfolio of approximately 30 concurrent technology projects, coordinating engineering, design and QA teams from discovery through launch and post-launch support. I designed and own a structured delivery process that replaced the previous ad hoc model.
Before that, I worked as a Conversational Designer and Voicebot Designer, leading client scoping and requirements meetings and designing, prototyping and testing product flows. I also worked as a Computational Linguist at YOSH.AI and managed translation projects for freelance clients.

