@bazuser
Technical Support Representative at Transcom resolving Apple device and service issues with 95%+ customer satisfaction.
United StatesAt Transcom, I provide technical assistance and billing support for Apple devices and services. I handle customer interactions across calls, email, and chat, diagnose issues, and coordinate billing investigations and escalations.
Previously, I pitched Yelp Advertising tools as an Account Executive at Yelp and supported customers with accessibility needs at Comcast. At Genpact, I handled customer inquiries and account issues while working with customers to analyze ad performance metrics.
Work history, roles, and key accomplishments
Transcom
Oct 2025 - Present (11 months)
Handled 100+ daily customer interactions via call, email, and chat while maintaining a 95%+ satisfaction rating. Provided technical assistance and billing support for Apple devices and services, coordinated with cross-functional teams, and utilized AI tools for issue resolution.
Made 80-100 outbound cold calls daily pitching Yelp Advertising tools and solutions. Addressed customer inquiries and objections with empathy and effectiveness, educating customers on the best tools for their business model.
Specialized in assisting customers with disabilities to provide an inclusive customer experience. Managed client accounts, ensured satisfaction and retention, and capitalized on upselling opportunities while handling challenging phone calls professionally.
Addressed customer inquiries via inbound and outbound phone calls, chat, and email. Consistently achieved top performer status by exceeding performance metrics and sales quotas, while managing customer expectations and ensuring resolution of account issues.
Degrees, certifications, and relevant coursework
Don't worry, there are 90k+ talented remote workers on Himalayas
Software and tools used professionally
United StatesYou can contact Baz and 90k+ other talented remote workers on Himalayas.
Message BazSign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
Join the remote work revolution
Himalayas is the best remote job board. Join over 250,000+ job seekers finding remote jobs at top companies worldwide.
Monae Dillard
Media Services Advisor, Conduent
Brenda Kinard
Technical Support Specialist, Conduent
Ethan Foster
Tech Analyst, ePlus inc
Victoria James
Tier II Tech Advisor, Transcom
Dasiane Kershaw
Customer Service Representative, T Mobile
Nikita Union
Consumer Service Representative, American Customer Care
Nyla Mccalla
Customer Service Representative, Discover Financial Services
Samira Barron
Family Care Sabbatical, Family Care Sabbatical
Emiya Ragland
TurboTax Seasonal Support Specialist, Omni Interactions
Nick Cadet
Technical Support Team Lead, Conduent