Victoria JamesVJ
Open to opportunities

Victoria James

@victoriajames

Experienced Customer Success Advocate with a focus on problem-solving.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a Customer Success Advocate with over 15 years of experience in troubleshooting technical issues and addressing customer concerns. My career has been marked by a commitment to effective communication and problem-solving, which has earned me recognition from my peers. I thrive in environments where I can apply my skills to enhance customer satisfaction and retention.

In my most recent role as a Tier II Tech Advisor at Transcom, I managed escalated calls and emails with empathy, ensuring customer retention during potential cancellations. My previous experience at ResultsCX involved informing members about Medicare benefits and resolving inquiries, which allowed me to identify trends and improve overall customer satisfaction. I am eager to bring my extensive background in customer support and technical support to a new opportunity.

Experience

Work history, roles, and key accomplishments

TR

Tier II Tech Advisor

Transcom

Jan 2024 - Present (1 year 6 months)

Answered calls and chat messages from customers, handling escalated calls and emails with unparalleled empathy. Defined and troubleshooted issues with hardware/software, assuring customer retention during potential cancellations.

PP

Assistant Manager

Pizza The Pie

Mar 2011 - Present (14 years 4 months)

Directed daily operations, maintenance, and administrative tasks, improving the efficiency of the business. Collaborated with the general manager in maintaining routine operations, contributing to enhanced productivity.

Education

Degrees, certifications, and relevant coursework

GC

Gainesville State College

Bachelor of Arts, English

Studied English at Gainesville State College, focusing on literature, writing, and critical analysis. Developed strong communication and analytical skills applicable to various professional fields.

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