Victoria James
@victoriajames
Experienced Customer Success Advocate with a focus on problem-solving.
What I'm looking for
I am a Customer Success Advocate with over 15 years of experience in troubleshooting technical issues and addressing customer concerns. My career has been marked by a commitment to effective communication and problem-solving, which has earned me recognition from my peers. I thrive in environments where I can apply my skills to enhance customer satisfaction and retention.
In my most recent role as a Tier II Tech Advisor at Transcom, I managed escalated calls and emails with empathy, ensuring customer retention during potential cancellations. My previous experience at ResultsCX involved informing members about Medicare benefits and resolving inquiries, which allowed me to identify trends and improve overall customer satisfaction. I am eager to bring my extensive background in customer support and technical support to a new opportunity.
Experience
Work history, roles, and key accomplishments
Tier II Tech Advisor
Transcom
Jan 2024 - Present (1 year 6 months)
Answered calls and chat messages from customers, handling escalated calls and emails with unparalleled empathy. Defined and troubleshooted issues with hardware/software, assuring customer retention during potential cancellations.
Call Associate
ResultsCX
Sep 2022 - Present (2 years 10 months)
Informed members of current Medicare benefits and directed them on how to proceed in claims. Resolved any questions or complaints submitted by members, identifying and analyzing trends in member inquiries and complaints to improve overall customer satisfaction.
Assistant Manager
Pizza The Pie
Mar 2011 - Present (14 years 4 months)
Directed daily operations, maintenance, and administrative tasks, improving the efficiency of the business. Collaborated with the general manager in maintaining routine operations, contributing to enhanced productivity.
Education
Degrees, certifications, and relevant coursework
Gainesville State College
Bachelor of Arts, English
Studied English at Gainesville State College, focusing on literature, writing, and critical analysis. Developed strong communication and analytical skills applicable to various professional fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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