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@bassetnuckcheddy
Customer service professional with expertise in sales and content moderation.
I am a dedicated professional with a Bachelor in Finance from Zagazig University, Egypt, where I specialized in the Technology of Marketing and Electronic Trade. My educational background has equipped me with a solid foundation in finance and managerial science, complemented by practical skills in MS Office and ICDL.
In my career, I have gained valuable experience in sales and customer service. At Kirby, I successfully sold 12 vacuum products within three months, showcasing my ability to engage customers effectively. As a Trust & Safety Associate at Accenture, I provided content moderation services for Arabic clients, ensuring compliance with platform guidelines while maintaining high client satisfaction. My role involved resolving payment and advertisement issues promptly, demonstrating my problem-solving skills and proficiency in Arabic.
Currently, I am working with Etisalat UAE, where I communicate with customers via email and chat, addressing inquiries and complaints while processing orders. My commitment to excellent customer service and teamwork has been pivotal in fostering positive relationships with clients.
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Work history, roles, and key accomplishments
Etisalat UAE E&
Mar 2023 - Sep 2024 (1 year 6 months)
Communicated with customers via email and chat, responding to inquiries and resolving complaints. Processed orders and provided comprehensive customer support.
Accenture
Apr 2021 - Jan 2023 (1 year 9 months)
Provided content moderation services for Arabic clients, ensuring adherence to platform guidelines and standards. Resolved payment and advertisement issues promptly and effectively, maintaining client satisfaction.
Kirby
Nov 2020 - Mar 2021 (4 months)
Actively sold Kirby products to customers through direct sales and calls. Successfully sold 12 Kirby Vacuum units within a three-month period.
Degrees, certifications, and relevant coursework
Bachelor in Finance, Finance and Managerial Science
Completed a Bachelor in Finance and Managerial Science, specializing in Technology of Marketing and Electronic Trade. Coursework included MS OFFICE and ICDL.
Software and tools used professionally
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