Open to opportunities

Jessica Lisette

@jessicalisette

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Customer service professional with five years' chat moderation and BPO experience.

Mauritius

Message

What I'm looking for

I seek customer-facing roles where I can use my chat moderation and BPO experience to improve user experience, preferably remote-friendly with growth opportunities.

I am a dedicated customer service professional with experience moderating chats, handling tele-agent responsibilities, and supporting teleshopping and online order setups. Over five years I have worked remotely and on-site for BPOs and contact centers, consistently delivering clear, helpful communication and improving user experience.

I excel in text-based customer engagement, issue resolution, and sales support across retail and telemarketing environments. I bring a dependable work-from-home discipline, fluency in English and French, and a proven record in customer-facing roles that drive satisfaction and operational support.

Experience

Work history, roles, and key accomplishments

Chat Moderator

Cloudworkers IZ Ltd

Jul 2020 - Jun 2025 (4 years 11 months)

Moderated text-based conversations and chat rooms, engaged users, answered questions, and provided support to enhance overall user experience across multiple platforms while working remotely.

Chat Moderation Customer Support Community Management Written Communication Conflict Resolution Remote Work Multilingual Support

Customer Service Representative

Purple Contact Ltd

Apr 2019 - May 2019 (1 month)

Handled customer inquiries and provided service support via phone and digital channels for short-term contract work based in Port Louis.

Customer Service CRM Data Entry Multilingual Communication

Tele-Agent

Euro CRM

Mar 2018 - Dec 2018 (9 months)

Provided tele-sales and order-taking support for teleshopping and performed online setup tasks for Just Eat, managing customer orders and inquiries.

Telemarketing Order Taking Customer Support CRM Sales Support Data Entry

Salesgirl

Fashion Bazar

Nov 2017 - Dec 2017 (1 month)

Performed in-store sales duties, assisted customers with product selection, and supported merchandising in a retail environment in Plaine Wilhems/Curepipe.

Retail Sales Customer Service Merchandising Cash Handling Visual Presentation POS