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Basma Mahmoud

@basmamahmoud

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Customer Support Representative with nearly 2 years of IT Support and customer-first troubleshooting.

Egypt

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What I'm looking for

I want to contribute to a customer-first team where I can handle chat and email support, manage tickets, troubleshoot Windows and networking issues, and deliver fast, accurate resolutions while keeping documentation organized.

I am interested in the Customer Service / Customer Support Representative position, bringing nearly 2 years of experience in IT Support and Administrative Coordination. In my previous role as an IT & Administrative Coordinator, I supported users, resolved technical and operational issues, coordinated requests, maintained accurate documentation, and ensured efficient daily operations.

I developed strong customer-focused communication, multitasking, organization, and issue-resolution abilities, supported by hands-on technical troubleshooting. My key strengths include Customer Service, Customer Support, Technical Support, Chat & Email Support, Ticket Management, and Windows Support, along with Networking Fundamentals and Conflict Resolution to deliver a positive customer experience.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Fairwater

Dec 2024 - Jun 2026 (1 year 6 months)

IT & Admin Coordinator with approximately 2 years of experience providing technical support, managing IT assets, and coordinating daily administrative operations. Experienced in troubleshooting hardware, software, and network issues, supporting end users, installing and configuring computer systems, maintaining IT inventory, and assisting with user accounts.

Education

Degrees, certifications, and relevant coursework

CompTIA

CompTIA A+ Certification, IT Support

Earned the CompTIA A+ certification to demonstrate foundational IT support skills.

Cisco

Cisco Certified Network Associate (CCNA), Networking

Earned the Cisco Certified Network Associate (CCNA) credential for networking fundamentals.

Google

Google IT Support Professional Certificate, IT Support

Earned the Google IT Support Professional Certificate to strengthen IT support and troubleshooting capabilities.

Alexandria University

Bachelor of Business Administration, Management Information Systems (MIS)

2019 - 2023

Grade: 3.0

Activities and societies: Participated in team-based academic projects focused on Management Information Systems, business process analysis, and information technology. Collaborated with classmates to develop project solutions, improve communication and teamwork skills, and present project outcomes effectively.