abdallah khaled
@abdallahkhaled
Detail-oriented MIS graduate delivering fast customer support, IT troubleshooting, and operations management.
EgyptWhat I'm looking for
I’m a detail-oriented MIS graduate with experience across customer service, operations management, and IT support. I handle customer inquiries professionally while keeping data accurate and focused on daily business flow.
In my most recent role at Teleperformance (AT&T; MSS), I managed customer billing, account, and service inquiries. I resolve customer issues efficiently while working with internal systems and customer records, maintaining high satisfaction levels and meeting KPIs.
From 2023–2024, I worked at iPlan as an IT Support Specialist, assisting with computer setup, system configuration, and technical support. I helped users troubleshoot networking and hardware/software issues, supported day-to-day system reliability, and provided clear assistance to others.
Alongside my technical and support background, I’ve managed day-to-day operations as a Restaurant Entrepreneur & Manager and served as a Real Estate Co-Owner & Business Manager. I developed strong leadership, communication, administrative management, and record-keeping habits—always treating confidential information professionally.
Experience
Work history, roles, and key accomplishments
Restaurant Entrepreneur & Manager
Self Employed
Jan 2024 - Present (2 years 5 months)
Managed daily restaurant operations including staff coordination, scheduling, and customer service. Handled operational problem resolution and maintained accurate records to support smooth day-to-day delivery.
Handled AT&T customer billing, account, and service inquiries professionally, resolving issues efficiently while maintaining high satisfaction levels. Managed multiple tasks in a fast-paced environment and maintained accurate customer records in internal systems to meet KPIs.
IT Support Specialist
Iplan
Jan 2023 - Jan 2024 (1 year)
Provided IT support by assisting with computer setup, system configuration, and user technical assistance. Resolved networking and hardware/software issues and helped maintain systems for reliable day-to-day operation.
IT Intern
ECG
Jan 2022 - Present (4 years 5 months)
Completed hands-on training in PC assembly and operating system installation, applying networking concepts and troubleshooting techniques. Achieved a 90% evaluation score during the training program.
Real Estate Co-Owner & Manager
Self Employed
Co-managed online property listings and communicated with clients to support property-related inquiries and processes. Maintained organized client information and managed remote follow-ups.
Education
Degrees, certifications, and relevant coursework
El Shorouk Academy
Bachelor’s Degree in Management Information Systems (MIS), Management Information Systems (MIS)
2021 - 2025
Bachelor’s Degree in Management Information Systems (MIS) at El Shorouk Academy from 2021 to 2025.
Availability
Location
EgyptAuthorized to work in
Job categories
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