LOUi User
@louiuser
I lead BPO sales and customer operations, improving KPIs, coaching teams, and delivering client results.
EgyptWhat I'm looking for
At BuzzCX Global, I oversee BPO operations, client relationships, and monthly sales targets as General Manager. I previously led the Flipdish campaign from SDR through Sales Supervisor, managing 20+ SDRs and improving performance through KPI tracking, coaching, appointment booking, and lead generation.
I've also supported customer operations across NAOS Solutions, Odigeo, Tempo Fit, Teleperformance, Centro Global Solutions, and Convivial EHM. My experience includes quality audits, onboarding, training, retention, escalations, travel bookings, sales support, and multilingual customer service in English, French, Italian, Arabic, Spanish, and Lingala.
Experience
Work history, roles, and key accomplishments
BPO General Manager
BuzzCX Global
Apr 2026 - Present (5 months)
Oversee BPO operations to ensure smooth delivery and consistent service execution. Manage client relationships to maintain engagement, retention, and account growth, and ensure the operation achieves monthly sales targets.
Education
Degrees, certifications, and relevant coursework
BuzzCX Global
Professional Development, Business Administration
Completed professional training and development programs in BPO operations, sales management, and customer service.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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