Edward Simon
@edwardsimon
Dedicated IT support professional with 10+ years optimizing end-user systems and networks.
KenyaWhat I'm looking for
I am a dedicated IT professional with over 10 years of hands-on experience providing desktop and network support, device provisioning, and user training. I have managed 27+ support cases daily, administered 30+ workstations and devices, and improved support processes to achieve a 95% end-user satisfaction rate.
My background includes CCNA certification, a BSc in Information Technology, and proven experience with MECM, Zendesk, ServiceDesk and server administration. I focus on practical troubleshooting, clear documentation, and delivering reliable IT services that reduce incidents and improve productivity.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Haitech Networks
Jun 2023 - Jun 2024 (1 year)
Researched new technologies and trained staff to optimize productivity; enhanced support processes achieving a 95% end-user satisfaction rate and managed device setup for 30+ users.
Desktop Support Engineer
Techno Hub Solutions
Feb 2015 - Jun 2023 (8 years 4 months)
Performed network, software and hardware troubleshooting for 30+ workstations, created IT support documentation reducing issues by 15%, and managed onboarding/offboarding and Windows 10 builds via MECM.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Science, Information Technology
2017 - 2021
Grade: Second Class - Upper Division
Completed a Bachelor of Science in Information Technology with Second Class - Upper Division, focusing on IT systems and support.
Institute of Advanced Technology
Diploma, Business and ICT
2009 - 2010
Grade: Distinction
Earned a Diploma in Business and ICT with Distinction, covering business applications and information and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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